g) Install, upgrade, support and troubleshoot for printers, computer hardware. f) Should have basic knowledge of Mac operating system, to support Apple pc users. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, MAC another authorized desktop application. d) Maintain ticket updates for all reported incidents. c) Provide timely communication on issue status and resolution. b) Work with Third Party Vendors to remediate complex AV issues as needed. a) Provide first/second level contact and problem resolution for customer issues. Ideal candidate should have relevant 3-5 years’ experience in Windows Desktop support. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.ĭesktop Support Engineer provides Break Fix, fault diagnosis and resolution.

Desktop Technician will provide day to day local emote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.

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